Information Technology

5/16/22 – IT Temporary Service Modifications

Temporary UWB-IT Service Reductions/Modifications

UWB-IT has been experiencing a high level of staff turnover and difficulties with hiring. This has been particularly impactful on our Technology Support group who support classrooms, computing, helpdesk, and events. In response, we have had to evaluate priorities and service levels and will need to implement temporary service reductions in certain areas.
Below details our current priority areas and services that will be reduced or modified. We understand that these changes will be impactful. We based these modifications on available data and service cadence, prioritizing higher service volume times. These changes will be in effect Monday May 23rd through Summer quarter. We will be evaluating as things progress. We appreciate your continued patience and understanding as we work through this difficult time.

Current IT priorities

  • Classroom support and maintenance
  • Addressing faculty & staff work stoppages

Temporary service levels

Equipment check-out/walk-up hours*

The UWB-IT Helpdesk will be open for walk-up service (including equipment check-out) during the following hours:

*Please note: if you or a student need equipment and cannot make it to the scheduled service hours above, contact the UWB-IT Helpdesk, and we will work with you on a solution.

  • May 23 – June 10: Monday-Friday 11:00 am – 4:00 pm
  • June 13 – 17: Standard service hours (desk closed for walk-up service)
  • June 21 – August 19: Monday – Friday: 12pm – 4pm

Event support

If you need on-campus event support, please submit the event services request form. All event requests will be evaluated and approved based on staff availability. UWB-IT is available to set-up and take-down technology in support of your on-campus event with the following conditions:

  • Dedicated technicians are unavailable.
  • Only north-oriented events within the North Creek Event Center (NCEC) can be accommodated.

Procurement

As there continues to be global supply chain problems, delays are to be expected in general. Based off of UWB-IT’s current priorities, the following purchases will be prioritized:

  • Classroom procurement needs
  • Time-sensitive software renewals
  • Replacing broken/critical resources

Conference room upgrades

UWB-IT will continue supporting existing conference room technologies.

Faculty & staff computer replacements

UWB-IT will continue to provide emergency computer replacements as needed.

New project/requests

All incoming projects and consultation requests will be evaluated for priority/availability.

Who can I contact with questions?

As always, if you need assistance, continue to contact the UWB-IT Helpdesk for support.