Information Technology

Getting Help from UW Bothell IT

How to contact UWB-IT

General technology support

Academic & Collaborative Technology (faculty and staff)

IT technology support hours

To best serve the campus community, UW Bothell IT offers extended hours of support for phone, email, walk-ups, and equipment check-out during the first two weeks of each academic quarter. After the first two weeks, UW Bothell IT Helpdesk will maintain the standard hours listed on this page.

UW Bothell IT is closed during University-observed holidays.

Academic quarter support hours

This schedule applies to autumn, winter and spring quarters.

Phone & email support

  • Special extended support hours for the first two weeks of each academic quarter:
    • Monday – Thursday, 8:00 AM – 8:00 PM
    • Friday, 8:00 AM – 5:00 PM
  • Standard academic quarter support hours:
    • Monday – Thursday, 8:00 AM – 6:00 PM
    • Friday, 8 AM – 5 PM
    • Saturday*, 8:30 AM – 5 PM (starting October 12, 2024)

Walk-up support & equipment check-out

  • Standard academic quarter support hours:
    • Monday – Saturday*, 10:00 AM – 4:00 PM
  • Special extended support hours for the first two weeks of each academic quarter:
    • Monday – Thursday, 8:00 AM – 8:00 PM
    • Friday, 8 AM – 5 PM
  • First Monday of every interim we will be open from 12 PM – 4 PM only for equipment returns. If you need equipment and cannot make it to the scheduled service hours, contact the UWB-IT Helpdesk, and we will work with you on a solution.

*Please note, extended support hours are not offered on Saturdays. They maintain a standard schedule throughout each academic quarter.

Interim break service hours

If you need to return equipment or request an in-person appointment during the interim break, please call (425) 352-3456 or email uwbit@uw.edu to schedule an appointment.

Phone & email support

  • Monday – Friday, 8:00 AM – 5:00 PM

Walk-up support & equipment check-out

  • Equipment check-out is suspended during interim.
  • First Monday of every interim we will be open from 12 PM – 4 PM only for equipment returns.

Summer quarter support hours

Phone & Email support

  • Monday – Thursday, 8:00 AM – 6:00 PM 
  • Friday, 8:00 AM – 5:00 PM 

Walk-up support & equipment check-out

  • Monday – Friday, 12:00 PM – 4:00 PM